From the category archives:

Community Management

Why Community Managers are Important in Social Games

April 6, 2010

If there is just one point that you take from this blog post, make it the fact that community managers are just as important (if not more important) in social games than any other type of online game or community.

Facebook gives game developers a rather unique deck of cards to play with, in that there [...]

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Facebook developers will be able to ask for email addresses

January 20, 2010

The other day I was complaining about how difficult it is to provide quality customer service on Facebook.  Today, the Facebook Developer site has released information that they’ll be allowing application developers (via their API) to ask their customers for their email addresses.
Once the feature goes live tonight, you will be able to ask users [...]

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Community management paths in the game industry

January 18, 2010

In my previous post where I mentioned my shift to production from community management, Arrakiv left the following comment:
Huh, the guy I met from Obsidian Entertainment at AGDC was right. Many Community Managers do become producers. Oh well – still my intention of proving him wrong. 
I thought I’d respond to this here since I think it’s [...]

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Metaplace.com is closing on January 1

December 21, 2009

Today, we announced that we’re closing Metaplace.com as a UGC-platform on January 1st.
I’m sure you all can guess that this is a really sad day for me as the Community Manager. Metaplace has a tight-knit community that I am incredibly fond of, and was the first community I have grown professionally in my career. [...]

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Seasonal Events in MMOs

October 20, 2009

Gordon at We Fly Spitfires thinks that Seasonal Events in MMOs are getting to be old stale hat.
Anyway, as I was saying, do we really need all of these seasonal holidays in game? World of Warcraft seems to continually run one and I think I lost interest in them months ago.
I can guarantee that if [...]

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MailChimp: A Top Notch Mailing List Management Product

October 20, 2009

I generally don’t post about Community Management, but someone specifically asked about newsletter software so I decided to write this one.
When I first started at Metaplace, I was tasked with finding a good mailing list software to use to handle our outward newsletters and communication.  This was a new venture for me, and I did [...]

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